Returns & Exchanges

At The Collagen Co., we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are in original condition.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, unwashed, and still have the original tags attached to qualify for a full refund or exchange.

• 2.
  Start Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 3.
  Pack and Ship

  Securely package your items and attach the prepaid shipping label provided via our portal before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.